UKM Specialist Centre FAQ

Where is UKM Specialist Centre located?

  • 7th Floor, Clinical Block, UKM Medical Centre, Jalan Yaacob Latif, Bandar Tun Razak, 56000 Cheras, Kuala Lumpur

What are UKMSC operating hours?

  • Clinic Operational hours:
  • Monday - Friday : 8.00 AM - 5.00 PM
  • Saturday (by appointments only) : 8.00 AM - 1.00 PM
  • Sunday & Public Holiday : Closed

What are your visiting hours?

  • 8.00AM - 10PM (children below age 12 years old are not allowed after 10.00PM). We appreciate our patient's visitors, be it their family or friends to our hospital. However, kindly comply with our Doctor's and nurses' request the patient to be treated in private.

What kind of document do I need to bring upon admission?

  • Admission letter from the consultant
  • Your identity card
  • Health Insurance card/Guarantee letter from your company/insurance
  • Past or present medical records, x-ray film or lab result (if any)
  • If you are a cash-paying patient, please bring along the deposit as required.

What do I need to bring with me on admission day?

  • Personal toiletries - toothbrush, toothpaste, towel, comb/brush (for self comfort)

Do you accept credit cards and personal cheques?

  • We do accept credit cards/debit cards, but it is the hospital's policy we not accept personal cheques

Do I need to pay deposit?

  • A deposit will be required at the time of admission. The amount will depend on the types of cases. Modes of payment accepted are cash, major credit cards/debit cards and bank draft only (payable to UKM KESIHATAN SDN. BHD.). We regret that we DO NOT accept personal cheques.

Does UKM Specialist Centre accept Guarantee Letters?

  • UKM Specialist Centre also recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Guarantee letter upon registration or admission. Otherwise, you would be required to pay a deposit upon admission.

What should I do if I have insurance cards?

  • Please present your insurance card upon registration or admission to ensure smooth processing of your admission. A deposit will be collected from you if the approval from your insurance is still pending or the insurance company declined to cover the case. All decision by the insurance company is final and any appeal is to directed to the respective insurance company by the patient.

How can I claim back the deposit refund?

  • Refund shall be returned for cash paying patient if the deposit paid is more than the actual costs or final bill. However if the deposit is insufficient to cover the incurred charges, you will be advised to top up the deposit during your hospital stay.
  • For credit card payment the refund will be debited directly to the payer account.

What are the discharge procedures?

  • Please to be informed that the check out time is by 1200 PM. For any discharges after 2.00 PM, an additional half day (1/2 day) room fee will be charged. It may take approximately up to two (2) hours to process the final bill and may be longer for insurance.  Our ward clerk will notify you once the final bills are ready.

How long do I have to wait for my medicine and bill to be ready?

  • About an hour after the doctor's round and complete all the discharge summary for cash paying patient/company's GL. For insurance, manage care organization/third party administrator payer; it will take about about 2 to 3 hours.